Technical Questions

Technical Questions: questions about downloading the software and technical problems. 

1. What do I have to do in order to play at 21winners? 
2. How long is the download process? 
3. What are the system requirements for my PC? 
4. Can I use Casino on Net with Web TV, Macs or Windows 3.XX?
5. How do I use Casino on Net with AOL? 
6. What should I do if my monitor looks fuzzy and the color is not clear?
7. What should I do if I receive a message "general net error" or "Can not find default browser"?
8. What should I do if I receive a message "Error creating socket"?
9. What should I do if I receive a message "corrupt installation detected"? 
10. What should I do if I receive a message "connection timed out"? 
11. What should I do if I can't find the casino.exe icon on my desktop? 
12. What should I do if I receive a message "username and password not found"? 
13. I can't connect to Casino on Net. Could this be because my computer is connected to a Firewall or Proxy server? 

1. What do I have to do in order to play Casino on Net? 

In order to play at 21winners you must first go through our quick download process. Downloading the software to your PC makes the games much quicker and more stable than playing them on the Internet. This is because all the graphics of the games are already installed on your computer, and only small packets of information are transferred between your computer and our servers. This translates into a faster, crisper and much more reliable playing experience.
For complete step by step instructions on downloading and installing 21winners, go to How do I get started? 

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2. How long is the download process? 

The average download time is 10-15 minutes using a standard 33KBS Modem. The size of the download file is less than 3MB. Using sophisticated algorithms, our engineers have managed to squeeze the Casino on Net program into what is most likely the smallest downloaded casino on the Internet, without compromising on amazing 3D graphics and cutting edge features. 

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3. What are the system requirements for my PC? 

Casino on Net requires Windows 95, 98 or NT. Currently we do not support Windows 3.XX or Web TV. 
For best results your monitor should be set to 600 X 800 pixels and high color (16 bit) or more. 

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4. Can I use Casino on Net with Web TV, Macs or Windows 3.XX? 

Not at the moment. Casino on Net requires Windows 95, 98 or NT. 

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5. How do I use Casino on Net with AOL? 

To use Casino on Net with AOL as your Internet supplier, you have to use AOL version 3.0 for Windows 95 or later. 
To determine if you are using AOL version 3.0, use either of the following 
methods: 
1. Click the on the start menu at the bottom left corner of your screen. Select settings and then click on control panel. Double click on add/remove programs You will see a list of programs, AOL will also show there and include the version.
2. On the AOL Help menu, click 'About AOL'. 
Verify that AOL for Windows 95 is listed. If AOL for Windows 95 is not listed, contact AOL for an updated version of the AOL software. 

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6. What should I do if my monitor looks fuzzy and the color is not clear? 

Here's what you have to do in order to set your monitor (PC screen) to the required setting: 
1. Place the mouse anywhere on any free space the Desktop but not on an icon. 
2. Click with the right hand mouse button. 
3. Go to "properties". 
4. Go to "Settings". 
5. In "Desktop area" move the arrow until you see "600 X 800 pixels". 
6. In "Color palette" choose "high color (16 bit)" or more. 
7. In "Font size" select "small fonts" 
8. Press "OK" or "apply". 
9. You will probably be asked to restart your computer - click "yes". 
10. After your computer restarts, re-connect to the Internet and connect again to Casino on Net. You should be able to view our program correctly. Don't worry - these settings will not harm other applications on your computer, and they may be changed again if necessary. 

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7. What should I do if I receive a message "general net error" or "Can not find default browser"? 

These error messages mean that you are trying to start Casino on Net without being connected to the Internet. You must first connect to the Internet and then start Casino on Net. 

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8. What should I do if I receive a message "Error creating socket"? 

This is a problem that some of our AOL users come across. To use Casino on Net with AOL as your Internet supplier, you have to use AOL version 3.0 for Windows 95 or later. To determine if you are using AOL version 3.0, use either of the following methods: 
1. Click the on the start menu at the bottom left corner of your screen. Select settings and then click on control panel. Double click on 
add/remove programs. You will see a list of programs, AOL will also show there and include the version. 
2. On the AOL Help menu, click 'About AOL'. Verify that AOL for Windows 95 
is listed. 
If AOL for Windows 95 is not listed, contact AOL for an updated version http://www.aol.com/tryaol/download.html of the AOL software. 
If you are not connected through AOL and you receive this message, your connection with Internet Service Provider is corrupted. Re-establish your connection with your ISP, and then re-connect to the Casino. 

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9. What should I do if I receive a message "corrupt installation detected"? 

This is a problem that some clients who are using a non English version of Windows come across when clicking on the 'casino.exe' icon on their desktop. In order to overcome the problem, all you have to do is copy the file to any folder in your hard drive. 

1. Click once on the casino.exe icon on your desktop. 
2. It should appear highlighted. 
3. Click the right mouse button and choose "copy". 
4. Double click on 'My computer'. 
5. Double-click on [C:]. 
6. Click the left mouse button while the pointer is over a free space in the white window. 
7. Click the right mouse button. 
8. Choose "paste". 
9. Now the file casino.exe will appear inside the window. Double click on it. 
If this does not help, there was probably an error in the download due to a bad Internet connection. You will have to go through the download process again. 

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10. What should I do if I receive a message "connection timed out"? 

This problem can be caused by heavy Internet traffic. AOL users are normally the only ones who come across this problem. If you received this message try to re-connect to the Casino again. 

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11. What should I do if I can't find the casino.exe icon on my desktop? 

If the 'casino.exe' icon is not on your desktop and you can't remember where you saved it, please follow these steps: 
1. Click on the START menu at the bottom left corner of your screen. 
2. Choose "Find" then "Files or folders". 
3. Where it says "named", type in casino.exe and click "Find now". 
4. The computer will now search for the file. 
5. If you get a file casino.exe under name in the white window, it means the file was found. Double click on it. 
6. If the computer has finished the search and there is no file name in the window, it means the file was not found. In this case if you do not have another hard drive (except c:) you will have to go through the download process again. 

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12. What should I do if I receive a message "username and password not found"? 

It is possible that you are trying to enter the demo game with a real username and password or enter the real game with a demo username and password. Please, send us your name, address, phone number and e-mail under which you have registered to support@casino-on-net.com and request your username and password

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13. I can't connect to Casino on Net. Could this be because my computer is connected to a Firewall or Proxy server? 

Yes. In some cases, you will not be able to connect to Casino on Net if your computer is using a Firewall or Proxy server. Consult your network administrator, or use another connection. 

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